When AI Becomes the Bait
UX

When AI Becomes the Bait

British mobile operator O2 deployed an AI persona named Daisy to waste scammers' time. The bot engages fraudsters in endless, warm conversations about trivial topics until they hang up. Traditional...

The Friction You Cannot Prompt
UX

The Friction You Cannot Prompt

A slider that snaps to the end of a track with no resistance feels wrong to the thumb. It lacks the weight of a physical object, and the user hesitates...

The Accessibility Gap in Agentic AI
GOVCON

The Accessibility Gap in Agentic AI

Almost 10% of the CDC's AI deployments are already agentic. State and local governments face an April 2026 accessibility deadline. The White House's new AI framework addresses neither intersection. We...

The LLM Database Bot That Breaks on Tuesday
AI

The LLM Database Bot That Breaks on Tuesday

The prototype handled every query perfectly during the demo. By Tuesday, a user typed "show me the expensive stuff" and the model returned a SQL syntax error that crashed the...

Your AI Tools Have a Trust Problem
UX

Your AI Tools Have a Trust Problem

We counted. Twelve new AI-powered tools across our team in a single month. A code assistant, a meeting summarizer, two different writing aids, an image generator, a research agent, a...

The Skill Your Tools Can't Replace
UX

The Skill Your Tools Can't Replace

In project management circles, tools often overshadow human interaction, leading teams to overlook the importance of meaningful conversations in UX design. As product managers and designers rely more on software...

The Data Deluge: When UX Decisions Drown in Numbers
UX

The Data Deluge: When UX Decisions Drown in Numbers

Are we drowning our creativity and innovation in data? Recent discussions highlight that over-reliance on data-driven decisions can lead to safer but less innovative products. This analysis argues for a...